Shipping policy

WAYS AND TERMS OF SHIPPING.

We currently ship worldwide. Those responsible for Humpier will send the products purchased to the address that the client has provided when completing their registration and identification in Humpier, or when carrying out the ordering and purchasing process of the products.

The mode of shipping orders currently offered by Humpier is the following:

– Home courier delivery: The home courier delivery service is available for shipments to be made worldwide.

It is reported that transport companies, in general, do not make deliveries on Saturdays, Sundays, or holidays - (except prior notification of the client) whether they are national, regional or local. In case you need a delivery those days, please contact clientes@humpier44.com

The delivery of the merchandise will be made at the address designated by the sender, except for repeated (up to two occasions) absence of the recipient. 

In the event that the client detects a problem at the time of delivery of his order (damaged packaging, damaged products, lack of products, among others), he must notify those responsible for Humpier, through sending an email to the following address: Customer Service Department clientes@humpier44.com indicating the reference and order number in the subject line.

Free physical pickup at Donto Store. Calle Guzmán el Bueno 72, Madrid, Spain 28015.
Open Monday to Friday from 10:00 a.m. to 8:00 p.m. and Saturdays from 10:30 a.m. to 3:00 p.m.
Before picking up at the store, the customer will be notified via email and it will be essential that they carry both the order number and the name of the user who made the purchase.

 

- Shipping costs. Delivery times (broken down)

Humpier currently ships worldwide. 

For shipments included in the Peninsula, shipping costs are free for orders over €80 (except promotions announced on the web on specific occasions), in the case of being less, the customer must pay a total amount of €4.95 for the Peninsula, Portugal and the Balearic Islands, choosing the standard shipping method. There is the option of express shipping by paying a total amount of €6.95 for the Peninsula and Portugal. The rates for shipments outside the Peninsula, the Balearic Islands and Portugal, in the case of Europe and the United States are explained below. 

* Shipping costs will not be refunded in case of return.

The prices detailed in this paragraph are VAT included. 

  • Peninsula, Portugal: €4.95 VAT included
  • Balearic Islands:  €4.95 VAT included.
  • Canary Islands: €9.95 VAT included.
  • European Union: €9.95 VAT included.
  • Rest of Europe: €12.95 VAT included.
  • United States and Canada: €24.95 VAT included.
  • Rest of the world: €34.95 VAT included.

The delivery time of the product to the client for the Peninsula, Portugal and the Balearic Islands is between 3 and 4 working days for standard shipments. 24 hours, for express service. Canary Islands between 4 and 5 working days under normal conditions.

For the rest of shipments in the European Union between 4 and 5 working days under normal conditions.

For the rest of Europe and the United States, the term ranges from 5 to 10 business days.

For the rest of the world, consult.

Shipping may be delayed if there are few stocks of the chosen product. In case of delays or delays in the delivery process, the client will be notified by email. 

Humpier is understood to be exempt from problems or delays with shipment in different situations:

  • Problems with places and delivery areas.
  • Extraordinary times and situations.
  • Extraordinary weather conditions.
  • Wrong shipping and contact information.
  • Problems with places and delivery areas.
  • Extraordinary times and situations.
  • Extraordinary weather conditions.
  • Wrong shipping and contact information.

Shipping costs will be shown separately before finalizing the purchase, when necessary. This expense will be added to the final price of the items selected through the Humpier website.